Cancellation & Refund Policy

Orders may be cancelled only before the applicable preparation cutoff.

Current cutoff: ** Friday 11:00 PM for Sunday delivery**

Once products are prepared, packed, dispatched or delivered, cancellation may not be possible.

To request cancellation, contact us as soon as possible with your order ID.

Email: support@solhabits.com

For fixed journeys and recurring subscriptions, changes may be allowed before the cutoff.

Possible changes may include:

• skipping a delivery;
• cancelling a subscription;
• changing flavour;
• changing address;
• pausing or resuming subscription, if available.

Changes requested after the cutoff may apply only to the next delivery cycle.

Due to the fresh and perishable nature of our products, we do not accept returns once products are delivered.

Please do not send products back to us unless we specifically request it.

Refunds, replacements or partial refunds may be considered only in cases such as:

• wrong product delivered;
• missing item;
• damaged or leaking bottle;
• product spoiled at the time of delivery;
• order not delivered due to SOL Habits' issue;
• duplicate payment;
• payment deducted but order not created;
• quality issue reported within the required time window.

All claims are reviewed case by case.

Refunds may not be available if:

• customer entered wrong address;
• customer was unavailable for delivery;
• customer refused delivery;
• product was not refrigerated after delivery;
• product was consumed after the recommended date;
• product was stored incorrectly;
• issue is reported too late;
• natural pulp, settling, separation or colour variation is mistaken for spoilage;
• customer dislikes the taste after receiving the correct product;
• customer has an allergy/sensitivity that was not checked before ordering.

To report an issue, contact us within:

Sunday 11:59 PM

Please share:

• order ID;
• customer name;
• phone number;
• delivery date;
• clear photos/videos;
• description of the issue.

Without sufficient evidence, we may be unable to approve a refund or replacement.

Once approved, refunds will be processed to the original payment method where possible.

Refund timelines may depend on the payment gateway, bank or payment method.

Typical refund processing may take 5–10 business days, but actual timelines may vary.

Where suitable, we may offer a replacement instead of a refund.

Replacement availability depends on:

• product availability;
• delivery area;
• production schedule;
• nature of the issue.

This policy applies to all SOL Habits products, including:

• 1-Week Trial Pack;
• 2-Week Starter;
• 4-Week Journey;
• Bundle Packs;
• Custom Pack;
• One-Time Refills;
• Weekly subscriptions, where available.

For cancellation, refund or replacement support:

Email: support@solhabits.com