Privacy Policy

This website is operated by SOL Habits.

Website: https://solhabits.com Email: support@solhabits.com Business/legal name: Shots of Life Wellness (OPC) Private Limited

We may collect the following information:

Personal information

• name;
• phone number;
• email address;
• delivery address;
• pincode;
• order details;
• payment status;
• account login details;
• subscription preferences;
• support messages;
• feedback or complaints.

Order and product information

• selected products;
• selected flavours;
• plan type;
• delivery schedule;
• subscription or journey status;
• order history;
• refund or replacement requests.

Technical information

• IP address;
• browser type;
• device information;
• pages visited;
• traffic source;
• location approximation;
• cookies and analytics data;
• interactions with the website.

Marketing information

• email signup;
• discount-code usage;
• campaign source;
• quiz responses if you use the wellness quiz;
• communication preferences.

We use your information to:

• process orders;
• deliver products;
• manage accounts;
• manage subscriptions and journeys;
• provide customer support;
• send order updates;
• send delivery updates;
• send discount codes if requested;
• improve the website;
• understand customer preferences;
• prevent fraud or misuse;
• comply with legal, tax, regulatory and payment requirements;
• run marketing and analytics where permitted.

Payments may be processed through third-party payment providers such as Razorpay or other payment gateways.

We do not intentionally store full card numbers, CVV or sensitive payment credentials on our own website servers.

Payment providers may collect and process your payment information according to their own terms and privacy policies.

We may contact you through email, SMS, WhatsApp or phone for:

• order confirmation;
• delivery updates;
• payment updates;
• subscription reminders;
• refund/replacement updates;
• support responses;
• discount codes;
• important service messages.

Marketing messages will be sent only where permitted. You may opt out of marketing communications, but we may still send transactional messages related to your orders or account.

We may use cookies and similar technologies to:

• keep the website functioning;
• remember preferences;
• improve website performance;
• understand visitor behaviour;
• measure marketing campaigns;
• prevent fraud or misuse.

Third-party tools such as Google Analytics, Meta Pixel or similar services may be used if enabled.

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

We may share limited information with trusted third parties where needed, including:

• payment gateways;
• delivery partners;
• email/SMS/WhatsApp service providers;
• analytics tools;
• hosting and backend service providers;
• customer support tools;
• legal, tax, compliance or regulatory advisors.

We do not sell customer personal information.

We share only the information required to provide services, process orders, deliver products, operate the website, prevent misuse or comply with legal obligations.

We take reasonable steps to protect customer information from unauthorised access, misuse, loss or alteration.

However, no online system is completely secure. Customers should also protect their account credentials and avoid sharing sensitive information unnecessarily.

We retain personal information only for as long as reasonably necessary for:

• order processing;
• customer support;
• legal compliance;
• tax and accounting records;
• fraud prevention;
• business operations;
• dispute resolution.

We may delete or anonymise information when it is no longer required.

You may contact us to:

• access your information;
• correct inaccurate information;
• request deletion where legally possible;
• opt out of marketing communications;
• ask questions about privacy practices.

Some information may need to be retained for legal, tax, fraud-prevention or order-record purposes.

Our website is not intended for children under 18.

We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us.

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices, content or policies of third-party websites.

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

For privacy-related questions, contact:

Email: support@solhabits.com