Terms & Conditions

SOL Habits is a fresh wellness-shot brand offering cold-pressed wellness shots, weekly shot packs, refill bottles, bundle packs and custom packs.

Our products are designed to help customers build simple daily wellness routines. They are fresh food products and should be handled, stored and consumed responsibly.

Website: https://solhabits.com Brand name: SOL Habits Business/legal name: Shots of Life Wellness (OPC) Private Limited FSSAI licence/registration number: 20826005003796 Support email: support@solhabits.com

By using this website, you confirm that:

• you are legally capable of entering into a binding agreement;
• the information you provide is accurate and complete;
• you are using the website for lawful purposes only;
• you will not misuse, tamper with, copy, disrupt, attack or interfere with the website or its systems.

We reserve the right to refuse service, cancel orders, restrict access, or suspend accounts if we believe there is misuse, fraud, incorrect information, abusive behaviour, or violation of these Terms.

SOL Habits products may include:

• 1-Week Trial Pack
• 2-Week Starter
• 4-Week Journey
• Bundle Packs
• Custom Pack
• 1050 ml Refills
• Weekly subscriptions, where available
• Seasonal or limited-edition products

Product names, ingredients, pricing, packaging, quantities, availability, delivery areas and offers may change from time to time.

We make reasonable efforts to keep all product details accurate, but minor differences in colour, texture, pulp, settling, taste or appearance may occur because our products are made with natural ingredients.

SOL Habits products are fresh, perishable food products.

Customers must:

• refrigerate products immediately after delivery;
• keep products chilled as per our storage instructions;
• consume products within the recommended time;
• shake well before drinking;
• not consume products if the seal is broken, the product smells unusual, the bottle is damaged, or the product appears spoiled.

Natural settling, separation, pulp, colour variation and ingredient texture may occur. This is normal for products made with real ingredients.

SOL Habits products are food and wellness products. They are not medicines.

Our products are not intended to diagnose, treat, cure or prevent any disease, medical condition or health disorder.

Customers should consult a qualified healthcare professional before consuming our products if they:

• are pregnant or breastfeeding;
• have allergies or food sensitivities;
• have diabetes or blood sugar concerns;
• are taking medication;
• have kidney, liver, digestive, hormonal, cardiovascular or other medical conditions;
• are advised to avoid any ingredient used in our products.

Any wellness information on the website is general in nature and should not be treated as medical advice.

Customers are responsible for reviewing the ingredients before ordering.

Our products may contain or be prepared around ingredients such as fruits, vegetables, herbs, spices, honey, apple cider vinegar, nuts, seeds, roots and botanical ingredients.

While we follow hygiene and safety practices, cross-contact with other ingredients cannot be fully ruled out.

If you have a serious allergy or food sensitivity, please contact us before ordering or avoid ordering products that may not suit you.

When you place an order, you agree that:

• all information provided is accurate;
• the delivery address is complete and serviceable;
• the contact number is reachable;
• the selected product, flavour, plan and delivery details are correct;
• payment, where applicable, is completed successfully.

An order is subject to:

• product availability;
• serviceable delivery location;
• successful payment confirmation;
• operational feasibility;
• ingredient availability.

We may cancel or modify an order if a product becomes unavailable, payment fails, the address is not serviceable, incorrect details are provided, or we are unable to fulfil the order for operational reasons.

All prices are listed in Indian Rupees unless stated otherwise.

Prices, discounts, delivery charges, taxes and offers may change from time to time.

The final amount payable will be shown at checkout before order confirmation.

Payments may be processed through third-party payment providers such as Razorpay or other payment gateways. These providers may have their own terms, policies and security processes.

SOL Habits does not store full card details or sensitive payment information on its own systems unless explicitly supported through a secure authorised payment service.

SOL Habits currently delivers only in selected service areas, including parts of Delhi and Gurgaon/Gurugram.

Delivery availability may depend on:

• pincode;
• operational route;
• delivery schedule;
• rider availability;
• weather or traffic conditions;
• order volume.

If your area is not serviceable, the website may prevent checkout or we may contact you to cancel/refund the order.

SOL Habits follows a scheduled delivery model.

Fresh packs are generally delivered on the scheduled weekly delivery day, usually Sunday, unless stated otherwise on the website or order confirmation.

Delivery timings are estimates and may vary due to traffic, weather, operational delays, incorrect address details, customer unavailability or other circumstances beyond our control.

Customers are responsible for being available to receive the order during the delivery window.

A delivery may be treated as failed if:

• the customer is unreachable;
• the address is incorrect or incomplete;
• entry to the location is not allowed;
• the customer refuses delivery;
• the customer is unavailable during the delivery attempt;
• the delivery location is outside the serviceable area.

Because our products are fresh and perishable, refunds may not be available for failed deliveries caused by incorrect customer information or customer unavailability.

We may attempt redelivery where operationally possible, but this is not guaranteed and may attract an additional delivery charge.

SOL Habits may offer both fixed-duration plans and recurring subscriptions.

Fixed-duration plans

Plans such as the 2-Week Starter and 4-Week Journey are fixed-duration journeys. They end automatically after the stated duration and do not renew automatically unless clearly stated otherwise.

Recurring subscriptions

Recurring subscriptions, where available, continue until paused, skipped or cancelled by the customer according to the applicable cutoff rules.

Subscription changes may include:

• pause;
• resume;
• skip;
• cancel;
• change flavour;
• update address;
• change delivery preferences.

Changes must be made before the applicable cutoff time. Once products are prepared, packed or dispatched, changes may not be possible.

Cancellation rules depend on the product and stage of preparation.

Because our products are fresh and made for scheduled delivery, cancellation may only be allowed before the applicable preparation cutoff.

Once products are prepared, packed or dispatched, cancellation may not be possible.

Please refer to our Cancellation & Refund Policy for detailed rules.

Due to the perishable nature of our products, we do not accept returns once products are delivered.

Refunds or replacements may be considered only in cases such as:

• wrong item delivered;
• missing item;
• damaged or leaking product;
• spoiled product at delivery;
• delivery failure caused by SOL Habits;
• quality issue reported within the required time window.

Supporting photos/videos may be required.

Please refer to our Cancellation & Refund Policy for detailed rules.

Customers are responsible for storing and consuming products safely after delivery.

SOL Habits is not responsible for product spoilage or quality issues caused by:

• delayed refrigeration after delivery;
• leaving products outside;
• storing products at room temperature;
• improper handling;
• consuming after the recommended date;
• keeping bottles open for too long;
• ignoring storage instructions.

Please read our Food Safety & Storage Guidelines before consuming.

Discount codes, coupons, free delivery offers and promotional campaigns are subject to availability and specific terms.

SOL Habits may modify, pause or withdraw offers at any time.

Offers may not be combined unless specifically stated.

We may cancel or refuse discounts if we detect misuse, fraud, repeated abuse, fake accounts or technical errors.

If you create an account, you are responsible for:

• maintaining account security;
• keeping your login details confidential;
• ensuring your order, address and contact details are accurate;
• immediately notifying us of unauthorised account activity.

SOL Habits is not responsible for losses caused by incorrect information entered by the customer.

You must not:

• misuse the website;
• attempt to hack, disrupt, overload or damage the website;
• access another customer's data;
• manipulate URLs to access private information;
• place fraudulent orders;
• scrape or copy content unlawfully;
• use bots or automated tools to abuse the website;
• upload harmful code;
• impersonate another person;
• interfere with payment, checkout or account systems.

We may restrict access or take action if misuse is detected.

All website content, brand assets, product images, packaging designs, text, graphics, logos, recipes, layouts, icons, photographs, videos and other materials are owned by or licensed to SOL Habits.

You may not copy, reproduce, distribute, modify, sell, publish, use commercially or create derivative works from SOL Habits content without written permission.

The website may use third-party services such as:

• payment gateways;
• analytics tools;
• email services;
• delivery/logistics tools;
• Google services;
• social login providers;
• advertising platforms.

These third-party services may have their own terms and privacy policies. SOL Habits is not responsible for third-party service failures, downtime, policies or actions.

To the maximum extent permitted by law, SOL Habits will not be liable for indirect, incidental, special, consequential or punitive damages arising from:

• use of the website;
• delayed delivery;
• product misuse;
• improper storage;
• incorrect customer information;
• allergies or sensitivities not disclosed or checked by the customer;
• third-party service failures;
• payment gateway issues;
• interruptions, bugs or technical errors.

Our liability, if any, shall be limited to the amount paid for the affected order.

We may update these Terms & Conditions from time to time.

The latest version will be available on this page with the updated date.

Continued use of the website after changes means you accept the revised terms.

These Terms & Conditions are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the courts of Gurugram/Delhi/Chandigarh, unless applicable law requires otherwise.

For questions about these Terms & Conditions, orders, refunds, product concerns or support, contact:

Email: support@solhabits.com