Shipping & Delivery Policy

SOL Habits currently delivers only in selected areas of:

• Delhi
• Gurgaon/Gurugram
• nearby serviceable locations as shown on the website

Delivery availability depends on the customer's pincode and operational route.

If your location is not serviceable, the website may prevent checkout or we may contact you to cancel/refund the order.

SOL Habits follows a scheduled weekly delivery model.

Most weekly packs, journeys and refills are delivered on the scheduled delivery day, generally Sunday, unless otherwise mentioned on the website or order confirmation.

Delivery windows may vary based on order volume, location, traffic, weather or operational conditions.

Orders and changes may need to be placed before the weekly cutoff to be included in the upcoming delivery cycle.

Current cutoff: ** Friday 11:00 PM for Sunday delivery**

Orders placed after the cutoff may be scheduled for the next available delivery cycle.

Delivery charges, if applicable, will be shown at checkout before payment.

Some plans may include free delivery.

Delivery fees may vary depending on product type, order value, location, plan, offer or subscription status.

Customers must provide:

• correct name;
• complete delivery address;
• accurate pincode;
• working phone number;
• delivery instructions where needed.

Customers must be available to receive the order during the delivery window.

Because products are fresh and perishable, the order should be collected promptly and refrigerated immediately.

A delivery may fail if:

• customer is unreachable;
• address is incomplete or incorrect;
• phone number is wrong;
• entry to the building/location is denied;
• customer refuses delivery;
• no one is available to collect the order;
• location is outside the serviceable area.

If delivery fails due to customer-side issues, refund or redelivery may not be available.

Redelivery, where possible, may attract additional delivery charges and is not guaranteed.

We try to deliver on time, but delays may occur due to:

• weather;
• traffic;
• vehicle issues;
• high order volume;
• operational delays;
• local restrictions;
• incorrect customer details.

If there is a significant delay, we may contact you through phone, WhatsApp, SMS or email.

SOL Habits makes reasonable efforts to handle and deliver products carefully.

Once delivered, the customer is responsible for:

• checking the package;
• refrigerating products immediately;
• following storage instructions;
• consuming within the recommended date.

If you receive a damaged, leaking, incorrect or incomplete order, contact us within:

Sunday 11:59 PM

Please provide:

• order ID;
• photos/videos of the issue;
• delivery details;
• description of the problem.

We will review the issue and may offer replacement, refund, partial refund or store credit depending on the case.

Email: support@solhabits.com